Privacy Policy

TakoCards ("Platform," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform. Please read this policy carefully.

Personal Information

We may collect personal information that you voluntarily provide when you register for an account, create listings, make purchases, or otherwise interact with the Platform. This may include:

• Name and contact details (email address, phone number)
• Account credentials (username, password)
• Shipping and billing addresses
• Transaction and payment information

Automatically Collected Information

When you access the Platform, we may automatically collect certain information, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Device identifiers and session data
• Cookies and similar tracking technologies

User-Generated Content

We collect and store content that you upload to the Platform, including product images, photographs, listing descriptions, and any other materials you submit.

We may use the information we collect for purposes including:

• Operating, maintaining, and improving the Platform
• Processing transactions and sending transaction-related communications
• Using seller-uploaded images and content for promotional purposes, marketing, advertising, and Platform improvement (as detailed in our Terms of Service)
• Enforcing our Terms of Service, including detecting and preventing fraud, market manipulation, and unauthorized data collection
• Communicating with you about updates, promotions, and support
• Analyzing usage trends and improving user experience
• Complying with legal obligations

As a consumer-to-consumer (C2C) marketplace, TakoCards processes and stores additional data related to marketplace transactions. This section describes the transaction-related data we collect and how it is used.

Payment & Transaction Information

• Payment details (payment method type, last four digits of card number, billing address) processed through our third-party payment providers
• Transaction history including purchases, sales, refunds, and dispute records
• Payout information for sellers (bank account or payment provider details, stored in encrypted form)
• Commission, fee, and settlement records

Marketplace Activity Data

• Listing information you create (item descriptions, condition grades, pricing, images)
• Order details including shipping addresses shared between buyers and sellers to facilitate delivery
• Communication records between buyers and sellers conducted through the Platform
• Dispute and resolution records, including any evidence (photos, videos) submitted during the dispute process

TakoInspect Data

• Inspection request records and results
• Photographs and documentation created during the TakoInspect verification process
• Condition assessments and authenticity opinions

Messaging Data

• All messages sent through the Platform's messaging system are stored and may be accessed, reviewed, and read by TakoCards at any time without prior notice
• Message content, metadata (timestamps, sender/recipient identifiers), and any attachments (images, files) shared through messages
• Messages may be reviewed for dispute resolution, fraud prevention, policy enforcement, and to ensure compliance with our Terms of Service
• Message data is retained for the duration of your account and may be retained beyond account closure as required for legal or regulatory purposes

Transaction data is shared with relevant parties (buyers, sellers, payment processors, shipping providers) only as necessary to facilitate and complete transactions. For full details on data sharing, see the Third-Party Sharing section below.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. User-generated content may be retained in accordance with the content license granted in our Terms of Service.

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist us in operating the Platform (payment processors, hosting providers, analytics services)
• Other users as necessary to facilitate transactions (e.g., sharing seller information with buyers for shipping)
• Law enforcement or regulatory authorities when required by law or to protect our rights

We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you and remember your preferences. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of the Platform.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date above. Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us through the Platform's support channels.