Refund Policy

TakoCards is a consumer-to-consumer (C2C) marketplace. Most listings are created by independent sellers. TakoCards acts as a platform intermediary facilitating transactions but is not a direct party to sales between buyers and sellers. This policy outlines refund eligibility, dispute resolution, and buyer/seller obligations.

Buyers may be eligible for a refund under the following circumstances:

• Item not received within the estimated delivery window
• Item is significantly not as described in the listing (e.g., wrong card, wrong condition, missing items)
• Item received is counterfeit or not authentic
• Item arrived damaged due to inadequate packaging by the seller
• Seller fails to ship within the agreed timeframe

Buyers must initiate a refund request or dispute within 7 days of confirmed delivery (or within 30 days of purchase if delivery is not confirmed). After this window, refund requests will generally not be accepted.

Note that digital goods or services (such as TakoInspect fees) may have different refund eligibility.

To be eligible for a refund on any claim that depends on the contents or condition of a delivered package, the buyer must provide a video recording that meets all of the following:

• Film the sealed package first. Before opening, record the unopened package thoroughly from every side, showing the shipping label, all seals and tape, and any external damage clearly and in focus.
• Record the entire unboxing. Keep recording from the first cut or tear right through to the end, until every item has been removed from the packaging and shown on camera.
• One continuous, unedited take. The footage must be a single uninterrupted recording with no cuts, pauses or edits. Photographs taken after opening, or footage that starts once the package is already open, cannot replace it.
• Show every item clearly. Cards and sealed products must be held to the camera long enough to be identified, including the front and back of any card the claim concerns.
• Keep the original file. Retain the unmodified recording until the refund eligibility window has closed and any dispute has been fully resolved.

Without a recording that meets these requirements, claims for missing items, incorrect items, or damage that may have occurred in transit can be declined, because there is no way to establish what the package contained when it arrived.

Step 1: Direct Resolution

Buyer contacts seller through the platform. Seller may offer a full or partial refund.

Step 2: Escalation

If no agreement is reached, the buyer may escalate the dispute to TakoCards. Both parties may submit evidence (photos, videos, messages).

Step 3: Platform Arbitration

TakoCards reviews evidence and makes a binding decision. Outcomes may include full refund, partial refund, or release of funds to seller. Seller payouts are held during the dispute process.

• Full Refund — complete purchase price returned to buyer
• Partial Refund — negotiated amount between buyer and seller, or determined by platform arbitration
• Shipping Refund — when orders are combined by a seller, excess shipping charges are automatically refunded

Note: Refunds are processed to the original payment method. Processing times may vary by payment provider (typically 5–10 business days).

• Buyer's remorse or change of mind after purchase
• Minor condition discrepancies that fall within normal grading variance
• Items confirmed to match the listing description after review
• Damage caused by the buyer after receipt
• Disputes initiated after the refund eligibility window has expired
• Requests where the buyer cannot provide reasonable evidence
• Claims about a package's contents where no compliant unboxing recording is provided

TakoCards offers the TakoInspect verification service, which provides a professional assessment of a card's condition and authenticity. Important points about TakoInspect:

• TakoInspect provides a best-effort inspection based on visual examination and industry-standard assessment techniques
• TakoInspect does not guarantee or warrant the absolute accuracy of condition grades or authenticity determinations
• TakoCards does not assume complete responsibility for any discrepancies between a TakoInspect assessment and assessments by other grading services or parties
• TakoInspect fees are non-refundable once the inspection has been performed
• In the event of a demonstrably incorrect inspection that directly results in financial loss, TakoCards may, at its sole discretion, offer a partial remedy

• Sellers must accurately describe all items, including condition, authenticity, and any defects
• Sellers must ship items within the timeframe specified in their listing or store policies
• Sellers are expected to cooperate in good faith during the dispute resolution process
• Sellers who repeatedly receive valid disputes or refund claims may face account restrictions, suspension, or increased commission rates
• Seller payouts are held during any open dispute or pending refund, and are adjusted accordingly upon resolution

As a C2C marketplace intermediary, TakoCards:

• Facilitates transactions but does not own, possess, or inspect items listed by sellers (unless a TakoInspect service is purchased)
• Does not guarantee the accuracy of seller listings, condition grades, or product descriptions
• Is not liable for losses arising from transactions between buyers and sellers, except where platform error or negligence is demonstrated
• Reserves the right to modify this refund policy at any time, with changes effective upon posting

If you have questions about this Refund Policy or need to initiate a refund request, please contact us through the Platform's support channels or open a dispute through your order page.